The detailed instructions below are not intended for updating an existing copy of Lytro Desktop.
Already plugged in your camera, having issues, or just confused about how to proceed?
Please follow the detailed steps below:
Detailed Windows instructions:
A) If you see a message indicating that Windows is not supported, that just means you bought your camera before we released Lytro Desktop for Windows. Windows is supported for any camera we have ever sold, as follows:
If you see this message, disconnect your camera from your computer, manually download Lytro Desktop, complete the installation, and then re-connect your camera.
If having issues, please reboot your computer, then download Lytro Desktop one more time, and re-install Lytro Desktop.
If still having issues, please contact us using the blue "Open a Support Ticket" link below the end of this article.
Detailed Mac instructions:
A) If you are prompted to install Lytro Desktop directly from the camera, that just means you bought your camera early on. You are not required to install from your camera, and an update will be required in most cases afterward. However, to do so:
Follow the on-screen installation prompts.
If you don't see the Lytro Desktop installer, please switch to the Finder application within OS X. This will reveal any hidden windows.