Lytro Support/Support Forums/Lytro Camera - Support Questions
Answered
Camera stopped working
Jonathan Grant
asked this on April 10, 2012 01:30 am
I am in London and was filming Stonehenge in a light rain when the camera stopped working and won't start again. Please advise.
Comments
Hope u hear back from LYTRO! From the look of the build I would expect some level of water resistance, but it would be interesting to hear how really susceptible this little thing is to water, or even "moisture" - say taking pictures in a warm baby pool setting, where there's bound to be some level of moisture in the air...
The Lytro Light Field Camera is comparable to other off-the-shelf cameras that are not specifically created for rugged environments; see http://support.lytro.com/entries/20642203-how-rugged-or-water-resis... for more info.
Johnathan's story has a happy ending, and he was able to get his Lytro working again via a hard reset of the camera (holding down the power button for 40 seconds)
My Lytro stopped working. It came on, but it was just a blur! I turned it off and on a few times and now it is OK. I hope this camera does not turn out to be a fragile little novelty. I love it and enjoy carrying it around in my backpack, so I can take pictures wherever I roam.
Hi Cary,
Sharp bumps to the camera can cause temporary mis-calibration. The camera will correct this automatically in many circumstances, but if not just 'Reset' the camera: swipe up on the touchscreen to access the General Control Drawer, then touch the "gear" icon and select "Reset."
Multiple power cycles are not required; just a single Reset will do it.