Lytro Support/Knowledgebase/Ordering & Sales

What do I do if the credit card authorization failed for my existing order?

Ian Ellison
posted this on February 14, 2012 12:14 PM

If you ordered a Lytro camera, but we were unable to obtain a credit card authorization, something will need updating so we can complete your order and ship your camera to you. Note that, for your protection, we do not have access to the specific reason your credit card authorization failed. 

The most common reasons for a failed credit card authorization are:

  • Your credit card has expired or has been cancelled by the issuing bank.
    • If this is true in your case, please update your credit card information
    • NOTE: You must re-enter your credit card details before we can re-attempt the credit card authorization and ship your camera to you.
  • You have moved, or your issuing bank has a different billing address on file.

    • If this is true in your case, please update your billing address
    • NOTE: You must update your billing address before we can re-attempt the credit card authorization and ship your camera to you.
  • There may not be enough room on your card-- insufficient credit-- for the authorization to go through.  To verify the total cost of your order, click here.

    • If this is true in your case, please contact your bank to clear some credit, or else use a different card.  In either case, please re-enter your credit card information.  
    • NOTE: You must re-enter your credit card details before we can re-attempt the credit card authorization and ship your camera to you.
  • The issuing bank may have declined the charge due to its dollar amount or some other bank validation reason.
    • If this is true in your case, please contact your bank to approve the charge.  After you have done so, please re-enter your credit card information.  
    • NOTE: You must re-enter your credit card details before we can re-attempt the credit card authorization and ship your camera to you.

NOTE: If you are having trouble entering an alternate credit card, please click here for tips on ruling out the most common causes of failure.

 
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