asked this on March 14, 2012 11:18 PM
A customer asked thusly:
I can't save the image as a .jpg, or see a 3-D image as they've said is possible. In fact I can't even enlarge the image. The website seems to have as much if not more capability to view and play with the image than the desktop.
right click does not work at all in the Lytro window on my macbook - any other great ideas? why isn't it in the pull down menu? I am extremely frustrated that about all this camera is good for so far is trying to get YOU access to MY facebook information. Is it too much to ask that I be able o save and print photos from a camera I paid for?
Rosemary, Lytro Desktop for Mac definitely has save to jpg, we just have to figure out why you're not hitting it and you'll be able to save and print to your heart's delight!
Is it possible that you may be in your web browser, on Lytro Web (Pictures.lytro.com)? The interface looks pretty similar. Best way to make sure is to confirm the Lytro menu is at the top of the screen, as shown in http://support.lytro.com/entries/21048657-h-export-pictures-to-jpg-.... When confirmed, make sure you are in Story view, where you can see all your stories, as opposed to Picture view where you are only looking at the pictures in one particular story.
You can access the 'save as jpg' feature pictured in that KB article for Lytro Desktop, Story view.
Please let me know if that helps, if not we'll try something else...
I just learned that, to save to jpg, you have to use the CTRL key as you are right-clicking on the image - that produces a pop up menu with a Export JPG option.
Correne, the CTRL key is not required to access the export to JPC option... just right-clicking should be sufficient (at least that's how it was designed and how it works for me!)
Have you tried just right-clicking and it doesn't work?
Hi Adam - no, on my Mac I needed to use the CTRL key to get the EXPORT JPG option. If this helps, it's a Mac Air (purchased especially for my Lytro pics I should add), running Mac OS X 10.7.2. I definitely can not just right-click on my images to get the export option, it only appears when I use the CTRL key. This is not a issue, I just thought your site would have had better instructions. But this is my first day with my Lytro, and my Mac, so I'll get used to it. Thanks. Correne
Does it appear without the CTRL key when you use two fingers on the Macbook Air touchpad?
Hi Adam - yes, if I use two fingers on the Macbook Air Touchpad the menu appears - I did not know I could do that. I must apologize, I have not used a Mac in a long time, and I purchased this Macbook Air specifically for my Lytro pics, so I thank you for that tip. So either holding CTRL and right clicking, or using two fingers when right clicking on an image will bring up the menu where I select Export JPG. Thank you. Correne
I'm not sure about the online version at pictures.lytro.com, from which I can only get a 140 x 140 pixel image. Instead, use the desktop version. From there you right click on an image which brings up Export JPG and which saves the file as 1,080 x 1,080 pixels.
Gary | www.nyny.info
Want to echo what Correne said. I also bought an Mac Book Air just for Lytos (thought I was the only one who would do that though) and the export to JPG was driving me crazy. I confirm either ctrl-right click or this "two finger" click works flawlessly. Would love to see the sticky and KB updated since I didn't read down this thread for 30 minutes and was about to give up!
Re: screen dump
If you add "embed" to the end of the images address, e.g. http://www.lytro.com/living-pictures/289 becomes http://www.lytro.com/living-pictures/289/embed
you'll get an image the height of your screen. It's no higher resolution, but it is larger. [I don't know if this is documented anywhere so it may not work in the future.] You can do a screen dump (command-shift-4) and capture the large image off screen. You can edit that image (a png), reduce it in size, and save as a jpg for other uses. The file will contain no more information than the original 1080^2 file, but reducing the file size should make it look better. You might also explore a program like Perfect Resize 7 (Google it), a fractal image resizing program if you want to get the best quality in enlarging/reducing the image.
It would be nice if Lytro gave us the option of a (softer) double-size JPG export from the desktop app instead of having to work around the existing limitations.
The difficulty with right-clicking on the Air is not a Lytro software problem, that's how the touchpad works for all apps.
Mac laptops can change the right click behavior. Control click always works, but right click on the track pad is a preference.
Go into System Preferences -> Trackpad , and you can enable or disable the bottom right of the touchpad to be a right click (they call it"secondary click")
Also watch out - sometimes after OS X crashes, this preference will get reset on a reboot.
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