A. Please contact the seller to request the camera's:
- Serial Number (SN), and its
- Software Version (Firmware Version).
To access both of these pieces of information, the seller can:
- Swipe up on the touchscreen to reach the General Control Dock.
- Touch the "gear" icon.
- Touch "About."
- Both pieces of information are on this same screen.
B. Then, contact Lytro Support to request a secondhand-camera purchase verification:
- Use the "Open A Support Ticket" link below in blue text.
- Provide us the two pieces of information-- Serial Number and Software Version-- that the seller has given you.
C. We will verify the camera's status for you by return email.
NOTE: This article applies to the first generation Lytro camera only.