How can I get assistance with my First Generation Lytro Camera order?

  • If you need to confirm the order status, credit card, or shipping or billing address details on your existing order for a First Generation Lytro camera, please click here.
  • If you need to update the credit card, shipping address, or billing address details on your existing order for a First Generation Lytro camera, please click here.
  • If you need to cancel your existing order for a First Generation Lytro camera, please click here.
  • For all other issues, please submit a ticket by clicking the green "Questions" tab on the left of this page, or clicking the "Open a Support Ticket" text, as shown below, and we'll get you into a priority support queue right away.  

IMPORTANT:  Please be sure to include your Order Number, and if possible, to use the email address associated with your order.

NOTE:  This only applies to orders for First Generation Lytro Cameras.  Information on updating or canceling LYTRO ILLUM pre-orders is available here.

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